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Common Outlook errors.

Common Outlook errors.

We do have a good number of our clients using outlook as their mail client and are always glad to help with the setup. Often, you may encounter errors and not know what to do. You should note that Outlook is a third-party mail client. In the event you are unable to troubleshoot any error you find, you can always use webmail. To get to the webmail login page you can use yourdomain.com/webmail. We’ve come up with a list of some of the commonly reported errors.

1. The operation timed out waiting for a response from the sending (SMTP) server
This could occur if the email account is damaged. The best option would be to remove and re-create the email account.

2. The server could not be found. ( Error Number: 0x800ccc0d).
Task ‘server name – Sending and Receiving’ reported error (0x800ccc0f): ‘The connection to the server was interrupted. If this problem continues, contact the server administrator or Internet service provider (ISP).
SMTP server name – Sending and Receiving’ reported error (0x80042109): ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).

There are a number of things you could do to help troubleshoot the above errors.
1. Ensure you are connected to an internet connection
2. Ensure your outlook email account is well configured
3. If you have any suspicious email on your mailbox, please delete them
4. Make sure your email profile is working correctly
5. Run your inbox repair tool to repair your .pst file
6. Clean up messages stuck on outbox
If all the above don’t help resolve the error. Get in touch with our support team for further assistance.

3. Outlook Send Error: “The operation failed. An object could not be found” or “Object not found”

The issue is caused by a corrupt outlook profile. The error could also appear as 0x8004010F: Outlook data file cannot be accessed or 0x8004010F: The operation failed. An object could not be found.

If your outlook profile is corrupt;
1. Find your data file: Go to Search > Control Panel >Mail > Mail Setup > Show Profiles > select current outlook profile and click properties >Under mail setup click data files > Note the name and location of your data file.
2. You could also create a new outlook profile but remember to configure it as the default outlook profile
3. Ensure your outlook profile is configured as the default profile: Go to the general tab >Always use this profile >Select the profile > Ok

(see some images below)

If your automatic SMTP settings did not pick correctly, you can manually configure your outgoing SMTP server settings in outlook. We recommend that you remove the email account and add it right back. WARNING! -If your emails don’t leave a copy on the server, consult our team before removing the email account.
On the error: “Outlook data file cannot be accessed (error 8004010F)”
could also mean the emails are going to a wrong location. Please check if you have duplicate email accounts or multiple data files and remove one.

4. Sending reported error (0x800CCC80): “None of the authentication methods supported by this client is supported by your server”
This mainly is an indicator that your outgoing mail server settings are wrong. The easiest way around will be to use the repair option under your account settings. You could also troubleshoot manually and ensure your outgoing server (SMTP) settings are set to “Log on to incoming server before sending mail.”

5. Task reported error 0x8004210A – “the operation timed out while waiting for a response from the receiving server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)”

Often this happens if the email account is damaged. To resolve this behaviour, remove and then re-create the e-mail account. Follow these steps:

Go to Start > Settings > Control Panel > Mail > E-mail Accounts > e-mail account name > click Remove. You can then recreate the email account.
You could also try to increase your server timeout periods under settings.
Kindly check if you are sending or receiving a large email attachment.
If your incoming emails are being scanned by an antivirus there are instances when it might delay sending and receiving on outlook. You could disable it until you are done. Please note that this depends on the antivirus you have installed.

These are some of the basic things you can try. You can always give us a call or email our support team on support@sasahost.co.ke with a screenshot of the error message you are encountering. Our team is available for further support.

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