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I am getting invalid login when I try to login to my cPanel. What can I do to resolve this error?

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If you are getting  “invalid login” error, please check on the following;

  1. Ensure you are using the correct password.
  2. Try keying in the password instead of copy pasting. It’s likely that you could be copying with spaces which are also considered as characters.
  3. If you still can’t log in, contact our support team so that we can reset the password for you and advice accordingly.
  • Evansm

    Hello All,
    Thanks admin for this helpful info!

    I found another way of accessing my C-panel which is via the Sasahost Client area:

    https://www.sasahost.co.ke/account/clientarea/
    When logged in to your Sasahost Client Area account:

    1) scroll down and trace the field named, ‘ Your Active Products/Services ‘
    it should be below services and the search bar.

    2) Select the domain whose c-panel you wish to access.

    3) On the new page, you can use the ‘Actions’ on your left hand side to:

    i) log in to your c-panel (direct log in without password).

    II) Change your c-panel password.

    Thank you.

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